We cannot cancel or refund orders after they have been shipped to customers.
If an order is dispatched to an incorrect or incomplete address provided by the customer, cancellation is possible with a 20% restocking fee. Should the customer request redelivery, a flat fee of $15 CAD will be applied. The restocking fee encompasses payment processing fees, labor involved in picking and packing the order, and the unavailability of the product in the store. All sales are considered final, and we are unable to refund the entire order. Changes to items in your order (additions or removals) can only be made prior to shipment. Please note that we do not ship to P.O. Boxes, as clearly stated on the checkout page.
We do NOT accept returns for any orders
If there any concerns with your order, then please contact us at dilkhushcandy@outlook.com within 7 days of receiving your order.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We are not responsible for any damage or lost parcels caused by any of our couriers.
Temperature/Damage
DIL KHUSH CANDY will accept no liability for damaged products due to weather or shipping damage. Chips specifically lays are especially susceptible to shipping damage.
When the weather is warm in your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F), Munch /or other chocolate may melt slightly in transit. Unfortunately, we cannot be held responsible for any temperature-related damages caused during shipping. By purchasing these chocolates, you acknowledge that you’re aware of the melting risks.
